System problems and not getting a contract even due no issues on cr record.
Well firstly I app**** online to upgrade my prepaid to contact. I received a mail stating i will be contacted but even 3 days later no contact was made. I phoned to follow up and the lady said the system did not capture my detail so had to do everything from scratch. Then after application she said im declined due to affordability, so I went to check all 6 credit bereus and my score is super high and no sign of not affordability being bad, so i think the lady captured my details incorrectly but anycase its a loss off business to you.
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Vodacom's replyOfficial
19 Jun 2023, 14:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2023, 14:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
23 Jun 2023, 09:30So yesterday I went to a vodacom shop at Fleurdal. It took 2 hours and when i was to receive my phone, the quote was canceled from vodacom. Already paid for sim card and all. It shows declined. You treat people like ********s and i dont have any accounts in arrears, I can prove it. So I receive this email provisionally approved but at a pay in of the price of a car. Are you crazy, what is the story here it feels like **************, all i want is a contract phone. The email : Your Vodacom application has been provisionally approved. In order to proceed, a portion of the total subscription is required to be paid upfront. A portion of this payment will be offset against your statement, on a monthly basis over the duration of the contract. Your pay-in amount is 32,508.00. We will contact you in the next 72 hours to finalise your order or alternatively speak to your consultant. Please note that the UFP amount contained within this SMS might differ from the amount communicated to you by your consultant.
's update23 Jun 2023, 09:30
Reviewer Update
So yesterday I went to a vodacom shop at Fleurdal. It took 2 hours and when i was to receive my phone, the quote was canceled from vodacom. Already paid for sim card and all. It shows declined. You treat people like ********s and i dont have any accounts in arrears, I can prove it. So I receive this email provisionally approved but at a pay in of the price of a car. Are you crazy, what is the story here it feels like **************, all i want is a contract phone. The email : Your Vodacom application has been provisionally approved. In order to proceed, a portion of the total subscription is required to be paid upfront. A portion of this payment will be offset against your statement, on a monthly basis over the duration of the contract. Your pay-in amount is 32,508.00. We will contact you in the next 72 hours to finalise your order or alternatively speak to your consultant. Please note that the UFP amount contained within this SMS might differ from the amount communicated to you by your consultant.