HB
Heinie B

1 reviews | Active since Jul 2015

24 Aug 2015, 19:06

System issues and *********** staff

Vodacom again <br> It started on the 1st, their systems was off that cost me at that stage double my normal payment. After spending most probably 3 hours on the phone the call centres could not assist with the issue. Three days later someone called me and advised that they will be able to assist. It took them 3 days to figure out the reason I could not use my 3g was because there is limit on my account they upped my limit. On the 21 I receive a sms that my data bundle was depleted. On Saturday morning I called the call centre again \guess what

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2015, 13:31
Official
Hello Heiniebrits,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team