IS
Ivan S
1 reviews | Active since Dec 2020
28 Dec 2020, 13:19
System "glitch" all of a sudden reactivated my canceled insurance?
I have tried over and over to resolve the issue of my account being over charged due to an Insurance system "glitch" that reactivated my old insurance on my new device. I refuse to pay for something that I never agreed upon and to make it worse the consultant even admitted that I never agreed to anything. How does this work like really...?
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Vodacom's replyOfficial
28 Dec 2020, 13:59 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Dec 2020, 13:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team