RR
Ralph R
1 reviews | Active since Sept 2016
11 Sept 2016, 21:02
System error Vodacom
<p>I have had my account blocked on a daily bases due to a system migration error after upgrading to the Red VIP contract. I have spent an eternity on phone calls to customer services but Vodacom is unable to rectify their problem. I have been a loyal customer for 9 years but am now being prejudiced due to Vodacom's inefficiency and lack of care. The background noise whilst contacting the call centre resembles a circus. It takes Vodacom hours to unblock my account every day and best of all - this is my business phone ! I fail to understand how they opperate. This is highly annoying and totally unacceptable. Vodacom, you need to catch a wake up.</p>
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Replies (2)
Vodacom's replyOfficial
12 Sept 2016, 07:43Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2016, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RR
Ralph R's updateReviewer Update
12 Sept 2016, 08:26Dear Vodacom. I have received a call from your call centre team leader, Jason. Unfortunately he is also unable to assist me due to the fact that your back office can only resolve my problem due to your system default. He was also unable to provide me with a time frame for my phone to be unblocked. This is totally unacceptable, needless to say but I am still unable to use my phone and business number. Please sort this out immediately.
RR
Ralph R's update12 Sept 2016, 08:26
Reviewer Update
Dear Vodacom. I have received a call from your call centre team leader, Jason. Unfortunately he is also unable to assist me due to the fact that your back office can only resolve my problem due to your system default. He was also unable to provide me with a time frame for my phone to be unblocked. This is totally unacceptable, needless to say but I am still unable to use my phone and business number. Please sort this out immediately.