System Error - Not My Fault

<p>I requested to migrate my contract to a better package and submitted paperwork to a Vodacom employee who would arrange the move effective 01 December 2016, however, when the new month started my package was the same. Finally after trying for a day to get in touch with the Vodacom employee she calls and advises me that a number of migrations failed due to tVodacom system errors and i will only get my new package efeective 01 January 2017. As i need this for business (i am an Operations Manager) i stated this is not acceptable and i want this fixed ASAP, low and behaold the odacom employee is quiet and does not come back to me. </p>