"System error " = 30 days without a phone that I am paying for !!!!!!!

<p>I upgraded 1 November 2016 to a new contract, just to find out that my phone has been blocked - for some reason its in pre-legal status!</p> <p> </p> <p>That essentially means that I apparently have not paid my account, yet it has been on debit order for the past EIGHT YEARS with NO payment issue !!</p> <p> </p> <p>I contacted Vodacom on 4 November and after being transferred to 5 different departments having to explain my story over and over again, I was peomised that it would be rectified and that its just a system error.</p> <p> </p> <p>Today is the 30th and still has NO clarity on why I am STILL in pre-legal status and my phone is still BLOCKED - no whatsapp, no phone calls nothing!! </p> <p> </p> <p>Losing business by the day but still NO action from Vodacom !!!!!! I will claim every sent back, as well as the monthly subscription for absolutely NO service !!</p>