"System error" = 30 days without a phone !

<p>I upgraded 1 November 2016 to a new contract, just to find out that my phone has been blocked - for some reason its in pre-legal status!<br /> <br />That essentially means that I apparently have not paid my account, yet it has been on debit order for the past EIGHT YEARS with NO payment issue !!<br /> <br />I contacted Vodacom on 4 November and after being transferred to 5 different departments having to explain my story over and over again, I was peomised that it would be rectified and that its just a system error.<br /> <br />Today is the 30th and still has NO clarity on why I am STILL in pre-legal status and my phone is still BLOCKED - no whatsapp, no phone calls nothing!! <br /> <br />Losing business by the day but still NO action from Vodacom !!!!!! I will claim every sent back, as well as the monthly subscription for absolutely NO service !!</p>