System down, not their fault can't even contact me

My contract has expired more than a month or 2 ago and need to renew it. I called Sandton City to check if they have the phone I want as they often don't have phones instore. I was told the phone is available but they are offline, I was asked to call them back again to check if they are online. I called again after 2 hours and spoke to Dan who had so much attitude. All I asked was that he give me a call when their system is online as I cannot be calling them for the whole day when it is VODACOM's system that is not working. I cannot believe the kind of attitude I have been given after owning a contract with them for over 10 years. Is this how they thank me for being loyal for so many years. Well all I know is that I do need another contract and sure won't be with Vodacom..