System does not allow me to buy data/ voice bundles

<p>At the end of Oct 2016, after being a Vodacom contract customer for nearly 6 years, I notified Vodacom that I would not be renewing my contract and that I would like it to expire at the end of its term (31 Dec 2016). Two weeks later (on 16 Nov), I tried to purchase a data bundle - as I have always done - due to the warning that I received that my contract data ran out. But the number I was given in the notification sms was *124# which only had the option to purchase a R399 bundle, none of the other usual bundles. I tried accessing the *111# and I could not purchase anything. On 26 Nov, I was not able to make phone calls or use data - and I found out that these were blocked after calling the call centre. This has never happened to me in all my years on contract. I also found out that my bill for Nov, is double my normal cost - due to the inability to load more data on 16 Nov. I tried to purchase more data and voice bunldes online on 28 Nov, and even though I received an email confirmation, these bundles have not been loaded onto my phone over 4 hours later.</p> <p>As this has never happened to me before, in all my \years of being a customer, it seems like Vodacom is trying to exact as much money from me as they can in my final months of being a contract customer. This is highly *********.</p> <p>Vodacom must ensure that (i) I receive the bundles I purchased on 28 Nov and (ii) that my out-of-bundle data cost for November is reversed, as the fault lies with Vodacom as their system didnot allow me to purchase a data bundle on 16 Nov.</p>