LB
Lisa B
1 reviews | Active since Nov 2010
27 May 2019, 12:37
"System" Cancels Whats app bundle. So no refund for you.
My son who is using one of my phone numbers bought himself a What's app bundle at the beginning of May 2019. The "system" closed this bundle causing him to lose 2 gigs of data. The helpful assistant from Vodacom whom I rated 10/10 for service said he would phone my son and refund him if he could not activate the service. My sone was given R29 which is only worth 100mb to purchase a Whats app bundle. Can Vodacom please explain how this compensates for the 2 gigs that the "system" cancelled?
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Replies (2)
Vodacom's replyOfficial
27 May 2019, 14:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 May 2019, 14:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
29 May 2019, 12:37 Dear Lisa
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Vodacom's reply29 May 2019, 12:37
Official
Dear Lisa
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team