System and updates

Item: Vodacom
Rating: 2
Author: Zandre W

Formal complaint Vodacom still show my account is in arrears and I did make payment on the 1st of January 2026.The 2nd I did phone them, to ask. They said it will update in 2hours.. it's now the 4th. Still show in arrears and would like to do an upgrade, someone at Vodacom not doing there job. Have proof that my account has been paid and it every month up to date.. Not happy

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Jan 2026, 14:10

Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Jan 2026, 14:10

Official

Best regards,

Vodacom's replyOfficial

23 Jan 2026, 13:07

Dear Zandre

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.

Our records indicate that your query has been attended to and feedback on this matter has been provided.

Please accept our sincere apologies for any aggravation caused.

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom's reply23 Jan 2026, 13:07

Official

Best regards,

System and updates

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