System always offline when querying cancellation - Ombudsman

<p>I called Vodacom on 2 seperate occasions to find out howmuch it is to terminate 1 account so I can get another. The systems are always offline when it generates the amount. The service option says choose 4 for cancellations and when I press 4 it takes me to normal customer service. They don't know how to speak over the phone, do you train your staff? I am seriously considering chaning back to MTN and I will log a complaint against Vodacom to the ombudsman if the service does not improve...</p>