Switching of parts on repair

Item: Vodacom
Rating: 1
Author: Carol Z

I bought a phone on contract in June 2023, in November 2023 it started to give me speaker problems and I sent it back for repairs via vodacom repairs Durban branch. I came back with the same broblem twice, when I sent it for the third time it came back with the problem fixed however it now appears as a Xiomi while I bought it as Huawei Nova 10,

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Vodacom's replyOfficial

06 Feb 2024, 10:17

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Feb 2024, 10:17

Official