SWITCHING OF DEBIT ORDER INSTRUCTION

I closed my previous bank account during December and implemented a debit order instruction on my new account. It did not go off during January, I phoned the call centre, again provided my banking details and made an internet transfer and paid the charge. This month, to no surprise, the debit order again did not go off. Please contact me to sort this out. I am not going to pay another charge due to your non-failure to implement my debit order instruction.