LK
Leah K

1 reviews | Active since Jul 2014

17 May 2016, 09:36

switching lines

<p>I am disappointed to hear that it is impossible with your network to switch lines. May it’s something you should look into developing as one of your services because I doubt I am the only customer that feels this way.</p> <p>Your company encourages us as parents to also take out a contract for our kids if we already have one which is what my dad did for me about 5 years if not more ago which he still pays and is still active.I then took out anther contract of my own when I started earning a salary of my own after losing the uninsured device that was purchased with this Daddy sponsored contract since I needed a new device. Now I face the situation where I have two (2) sim cards but one device.</p> <p>My situation is that the other sim (my contract) is hardly used though Vodacom tops it up, which is a waist if you ask me.</p> <p>My request: now that my brother is going to university across the country can’t I transfer the amount to him to use? If not rather switch my contract line to his number.<br />That should be an option should I want it. I wanted to switch from using my number to using his number which is also a Vodacom number contract stays in my name.</p> <p>I called and was disappointed to hear that it’s impossible.</p> <p> </p> <p>Kind Regards,</p>

0
Replies (2)
LK
Leah K's update17 May 2016, 09:42
Reviewer Update
00K0~0BZ0 my reference number
Vodacom
Vodacom's reply17 May 2016, 10:20
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team

Best regards,