IL
Ivor L

1 reviews | Active since Jun 2017

15 Jun 2017, 11:42

Switched my cell contract to a data contract

<p>I recently took up a data contract with Vodacom through the call centre. Instead of using the new sim that was sent with the modem they changed my existing Vodacom contract to the data contract. </p> <p> </p> <p>The store at Tyegr Valley then refused to assist saying I must go through the call centre, who seem even less willing to help. </p> <p> </p> <p>I have no idea what to do and who to contact to resolve this matter!</p>

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Replies (2)
Vodacom
Vodacom's reply15 Jun 2017, 12:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Jun 2017, 12:28
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved