ST
Susanné Troskie

1 reviews | Active since Oct 2017

06 Aug 2025, 11:32

Switch phone off for 24 hours

Further to "no signal": I received a phone call on Monday from a man called Fergi. He asked me to change the network selection to Vodacom, which I did. I also tested the Vodacom sim card in someone else's phone. It worked perfectly. On Tuesday he followed up in order to find out if I now have a signal om my phone. No, I still do not. He requested me switch off the phone and remove sim card for 24 hours, which will be today being Wednesday at 14h00. I am waiting in anticipation!

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2025, 12:11
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team