ST
Susanné Troskie
1 reviews | Active since Oct 2017
06 Aug 2025, 11:32
Switch phone off for 24 hours
Further to "no signal": I received a phone call on Monday from a man called Fergi. He asked me to change the network selection to Vodacom, which I did. I also tested the Vodacom sim card in someone else's phone. It worked perfectly. On Tuesday he followed up in order to find out if I now have a signal om my phone. No, I still do not. He requested me switch off the phone and remove sim card for 24 hours, which will be today being Wednesday at 14h00. I am waiting in anticipation!
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Replies (1)Vodacom's replyOfficial
06 Aug 2025, 12:11 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2025, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
