CB
Cornelia B

1 reviews | Active since Jan 2016

23 Jan 2016, 12:24

Switch old pay as you go number to new contract

I signed on a new cellphone contract with Vodacom at Game at the Mall of the North during December.<br> <br> I specifically asked the salesman, Brian, whether I will be able to transfer my current pay as you go number to the new contract. To which he rep**** yes, I just have to come back after 3 weeks and they will switch the numbers for me.<br> <br> I then went back to the same store this week, to have the numbers switched. But then Brian said that he cant do it and I have to go to a Vodacom shop. I then went to a Vodacom shop who then said that they cant do it and that I have to go back to Game. So they sent me up and down with no one willing or able to help me.<br> <br> I tried to call Vodacom customer care but there is just an endless recording one has to listen to.<br> <br> Can someone help me with switching these numbers otherwise I want to cancel this contract a I specifically asked that I wanted to switch my numbers before I signed up.

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2016, 07:33
Official
Hello lidiabarnard,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team