1 reviews | Active since Oct 2017
Switch my number to contact without contacting me
i have a very bad experience with vodacom since they have switched my phone to contract of which i didn't apply for. they switch my number without contacting me and i have been calling them ever since it happened now but they haven't resolved my problem. now they have blocked my out going calls and sms's. they told me that i am no longer the account holder of my contacts. they told me to do the affidavit and i did but still nothing has been done. all i want is vodacom to switch back my phone to prepaid and deal with the person who app**** for the contract.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the delay in resolving this matter and the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
RL
Dear Customer
We apologise for the delay in resolving this matter and the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
RL