Switch my contract from Top-up account to an open contract.

<p>I upgraded my contract in August to a top-up contract and when it was switch I realise that the top-up contract is not going to work for me. On the 12 September I phone the custormer help desk and the lady that help me said that they can only switch it on the 01 October 2016. In the begining of October I realise that the switched was not done. When I phone again on 04 October the consultant said that I can only do it after 3 months. The first consultant did not say that to me. I must still use this top-up contract for another 2 months and I am not happy about it. I have been a client with Vodacon since 2006 and this is the service that you receive from them.</p>