NJ
Noah J
1 reviews | Active since May 2018
27 Jun 2018, 11:16
********, yet again!
Vodacom is at it again!
I purchase the Vodacom chat for 30 mins promo bundle to day 27 June 2018 at 09h52 and receives confirmation, leaving a balance of R6,90 airtime in my acc. I make a call for 4 mins 35 sec at 10:17 and BOTH the bundle and my remaining airtime is used up already! I cant make nay calls???? I attempt another call at 11:08 and I am told I have reached my call limit. What is this surely?? I had reserved my airtime of R6.90 as a top up to buy yet another Chat for 30 bundle but both are gone. Please can someone get their act correct at Vodacom!! I am angry hey coz I cant now make an urgent call I wanted to make!
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Vodacom's replyOfficial
27 Jun 2018, 12:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jun 2018, 12:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,