BV
Barbara V
1 reviews | Active since Aug 2012
11 Sept 2019, 19:37
Swim swop takes more then 3 days PATHETIC
I have never in my life come across such pathetic customer service. For a.simple contract sim swop it takes nearly 3 days and it still isn't done Letter head signed by.company was handed in everything was done according to what was advised but the staff at.East Rand Mall is more concerned about having a tea party and playing games then actually working
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Replies (2)
Vodacom's replyOfficial
12 Sept 2019, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Sept 2019, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Sept 2019, 12:16Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply16 Sept 2019, 12:16
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team