1 reviews | Active since Apr 2017

04 Apr 2017, 09:59

Swak Service Delivery.

<p>I have a huge complaint regarding Vodacom service delivery.</p> <p>I bought a 1 Gig for 7 days bundle last week Tuesday (28/03/2017) and Friday morning I still had about 200meg left on the bundle.</p> <p>Forward to Saturday night (01/04/2017) and I am suddenly out of all my data and my R200 recharge on my account (uChoose Flexi 200).</p> <p>I concede to the fact that I am fully responsible for using the data. I can't refute that.</p> <p>The main issue being that I did not receive ANY data warning sms'es (200meg or 100meg) as I dilligently load data when I receive said sms'es, if money provides. But you are quick to let me know that I am out of airtime!</p> <p>So... Now I am completely out of data and airtime at the beginning of the month when I need it the most.</p> <p>Vodacom is quick take my money without prior warning and that is totally unacceptable.</p> <p>I look forward to hear from you.</p>

0
Replies (1)
Vodacom
Vodacom's reply04 Apr 2017, 10:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team