Swak Service Delivery.
<p>I have a huge complaint regarding Vodacom service delivery.</p> <p>I bought a 1 Gig for 7 days bundle last week Tuesday (28/03/2017) and Friday morning I still had about 200meg left on the bundle.</p> <p>Forward to Saturday night (01/04/2017) and I am suddenly out of all my data and my R200 recharge on my account (uChoose Flexi 200).</p> <p>I concede to the fact that I am fully responsible for using the data. I can't refute that.</p> <p>The main issue being that I did not receive ANY data warning sms'es (200meg or 100meg) as I dilligently load data when I receive said sms'es, if money provides. But you are quick to let me know that I am out of airtime!</p> <p>So... Now I am completely out of data and airtime at the beginning of the month when I need it the most.</p> <p>Vodacom is quick take my money without prior warning and that is totally unacceptable.</p> <p>I look forward to hear from you.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
