SVodacom Poor WIFI Connection and Service

My Vodacom WIFI service experienced an outage on the 26th of October 2025. I logged a call with Vodacom to rectify the issue, which was resolved only on the 28th of October 2025, following multiple calls and an escalation.

On the 3rd of November 2025, my WIFI service failed again. After logging the call, I was informed that I would need to wait for 24 to 48 hours for a resolution. This WIFI service, for which I am paying, is essential for my security system and my children's study resources. Consequently, I am now compelled to purchase data for my children to facilitate their studies and to use the printer. Will Vodacom provide a refund for this inconvenience?

I had a conversation with a Supervisor named Silondokuhle Zwane, who was exceedingly rude, ***********, and unable to address my inquiries or comprehend the frustration I am experiencing as a client. Most of the Vodacom agents I spoke with were unable to identify the issue with the WIFI service.

There is a widespread problem in my area, as many of my neighbors are also experiencing Vodacom WIFI outages, and Vodacom appears indifferent to the situation. Some individuals have been without service for more than five days. The incompetence of Vodacom agents, including the supervisors, is quite concerning.