SG
Sansi G

1 reviews | Active since Mar 2018

11 Mar 2018, 13:25

Suspicious data charges from Vodacom

On the 27th of February 2018 at 6:59am I called Vodacom customer services and spoke to a consultant for 24mins and 40secs. I want this call to be traced by Vodacom and to be analysed by anyone with basic english capability. I called to switch my phone to roaming, not once, not twice but in excess of 3 times I asked the consultant to define the charges. He explained that roaming is R5/min for all calls, R1/SMS, R5/MB for out of bundle data hence i must must top up "out of contract" data and advised that I load data in SA as data overseas is very expensive. I immediately loaded 10 gigs for R500.

NO WARNINGS, NO SMSES!!! I JUST ARRIVED IN SA AND DID A REQUEST FOR A BILL AND FROM R459 IT NOW SHOWS R3009!!!!

THIS IS *******! I WAS TOLD NOT ONCE, NOT TWICE BUT THREE TIMES TO TOP UP TO AVOID THIS NONSENSE!!!!

WHEN WILL WE STOP BEING **** TO AND CONNED BY VODACOM!!!

I demand a s****ing of my bill or a voice recording. I HAVE ALSO STOPPED MY DEBIT ORDER!

0
Replies (2)
Vodacom
Vodacom's reply12 Mar 2018, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

SG
Sansi G's update26 Mar 2018, 03:58
Reviewer Update
Its over 2 weeks and I'm still waiting for a consultant to contact me!!! Talk about atrocious service!