1 reviews | Active since Mar 2018
Suspicious data charges from Vodacom
On the 27th of February 2018 at 6:59am I called Vodacom customer services and spoke to a consultant for 24mins and 40secs. I want this call to be traced by Vodacom and to be analysed by anyone with basic english capability. I called to switch my phone to roaming, not once, not twice but in excess of 3 times I asked the consultant to define the charges. He explained that roaming is R5/min for all calls, R1/SMS, R5/MB for out of bundle data hence i must must top up "out of contract" data and advised that I load data in SA as data overseas is very expensive. I immediately loaded 10 gigs for R500.
NO WARNINGS, NO SMSES!!! I JUST ARRIVED IN SA AND DID A REQUEST FOR A BILL AND FROM R459 IT NOW SHOWS R3009!!!!
THIS IS *******! I WAS TOLD NOT ONCE, NOT TWICE BUT THREE TIMES TO TOP UP TO AVOID THIS NONSENSE!!!!
WHEN WILL WE STOP BEING **** TO AND CONNED BY VODACOM!!!
I demand a s****ing of my bill or a voice recording. I HAVE ALSO STOPPED MY DEBIT ORDER!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
