Suspicious

I phoned to complain about my network, that always had signal issues, and my airtime and data that kept on disappearing. I spoke to the consultant and told her that the matter was already reported to ICASA and wanted to provide her with the reference or ticket number to make matters easy. However I picked up that the consultant was a bit strange, telling me I made recharges with wrong amounts, and not putting me through to rate the services at the wnd of the call...Her name was Veronique/Veronica Buck