Suspension without warning

My Vodacom account is in arrears. I phoned accounts in November 2025 to make payment arrangements, as I previously had done. The lady I spoke to said she can't help me because my account was only on 30 days outstanding, I can only make arrangements when it is on 60 days outstanding. Yesterday (08/12/2025) both my and my husbands phone stopped working, we can't even access our banking apps (which works when even when we don't have data). Today (09/12/2025) I tried to make a call, and got a prerecorded message saying my account is suspended. I did not even get a warning email or anything stating that this will happen. I then went to a Vodacom shop for assistance and they gave me the following number to call, ***, stating that even thought my account is suspended I can still make calls to this number. Turns out I can't.

So now my phone is locked, I can't access my banking or anything. With no warning, and after I did call to make payment arrangements and was denined. This is utterly unprofessional. I've been with Vodacom for years.

I want an email address for Vodacom accounts so this can be sorted out. Seeing that I can't even call them. I work retail, so phoning me won't help, as I'm not allowed to have my phone with me. I want an EMAIL ADDRESS.

Once this is sorted out and I'm paid my outstandings, I will proceed to cancel both my contracts with Vodacom, because just dropping your client just like that even when they did want to make payment arrangements is disgraceful.