EE
Eric E
1 reviews | Active since Nov 2012
12 May 2021, 17:03
Suspension without proper notice
I received a notice from Vodacom on 10-May-2021 that my credit card deduction failed. Two days later (On 12-May-2021) I made the payment in full. But Vodacom decided to suspend my number!!! *******s.
When I wanted to leave Vodacom last time Vodacom was like "I am an old and valued customer" I have been with Vodacom for many many years and spent hundreds of thousands at them but they cannot give you a call or give you 48-hours from the time of the sms notice. I hope vodacom will reinstate the data and airtime that was remaining before the suspension else I will take this to the consumer law.
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Vodacom's replyOfficial
13 May 2021, 16:32Dear Eric Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that the line has been unlocked. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 May 2021, 16:32
Official
Dear Eric Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have advised that the line has been unlocked. Regards Vodacom Consumer Website Team
Best regards,