1 reviews | Active since Dec 2012
Suspension of service despite assurances.
After receiving multiple SMS warnings that I needed to FICA my vodacom account, I went into a Vodacom store in Gardens with my documents. They checked on their system and assured me that my phone number was in fact FICA registered, and that the SMS warnings had been sent in error. They assured me that my service would not be suspended on 27 September. Today is 27 September. My service has been suspended.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, we have advised accordingly.
Regards
Consumer Website Team