suspension of prepaid subscriber number

This is a nightmare since I ported my number to vodacom I have missing calls from other people. I understand that loadshedding is affecting every business and vodacom is not an exception. But for the past months my number has been giving a prompt that my number does not exist, which I need not to stress how frustrating this because this happens even when they attempt to call again even more than 4 times with the same voice prompt that my number does not exist. I don’t want to think about the opportunities I may have missed as a result of this.

I tried resolving this issue by calling vodacom customer care, but all I get is TOBY saying the reason am unable to receive calls is because my number has call forwarding active to which TOBY claims that he can disable and restart my line but after 5 tries TOBY still claims the same thing when I call.

I understand that efforts for innovation from Vodacom led us as customers to be stuck with TOBY but for issues like these that are outside TOBY’s programmed parameters we still need humans assisting us.... this is supposed to be customer care after all isn’t it?

Or are numbers that ported to the network not considered priority? How is it ok to have people call your number to be told the number doesn’t exist more than 4 times of redialling? In lucky cases I do get people that are persistent enough to call even after this horrific prompt that my number doesn’t exist but other times I doubt that am so lucky thereby ending in missed calls and opportunities.