Suspension of account

I have paid my account in November. Vodacom disconnected my lines. They then deleted my numbers. We request reinstatements of only two numbers. Paid over R16 000 to my account in one of the vodacom branches. The refuse to reinstate my account - I must make another payment of R20 000 plus before reinstatement. They supp**** my with two new sim cards for reinstatements and said the numbers will be active again.