1 reviews | Active since May 2016

24 May 2016, 13:40

SUSPENSION / DEACTIVATION OF LINE

<p>I've been a vodacom client since 2007 with cell number ***. Never had problems. Past two months had financial crisis so I could not pay. But eventually Sa****ay I got money and I called them using the same number *** verifying the outsatnding and was given as R478+ but I made cash deposit of R480. Then realizing that I did not take fax or emai address. I called Monday morning using same cell phone 114 care line and lady I spoke to gave *** of which I manage to scan it later and send it but with out cell number on subject line but on the other side because cell number reflects on deposit slip. I thought they will pick it but but later on yesterday when I use my cell trying to call vodacom it just rejected as "not registered on network"</p> <p>I called using another number hoping to get through to call centre agent but after punching my number I will wait for about 20 minutes and it will respond that call centre not availble at the moment try again later. tried again today still same thingThe numbers Im using them for my transaction.</p> <p> </p> <p>Can Vodacom please fix if I need to Pay for June now I will gladly do it as this number has lot that it does</p>

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Replies (1)
Vodacom
Vodacom's reply25 May 2016, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team