WS
Wimpie S

1 reviews | Active since Apr 2018

08 Feb 2021, 21:46

Suspension

I have decided to move my mobile to Telkom and leave Vodacom for the fact that Telkom is giving better packages. I app**** for a contract from month to month at Telkom but to keep my number and a port request is done which take 4 working days. The same day port request is done Vodacom suspend all my services although I still have airtime and data left that I payed for. i run a business from my phone and now I cant receive or make any calls or inform my clients of progress. I think this is very unprofessional, and as soon as my other contracts come to a end I'll move it to a company that is not so petty as vodacom

0
Replies (1)
Vodacom
Vodacom's reply09 Feb 2021, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team