BE
Bianca E
1 reviews | Active since Dec 2019
03 Dec 2019, 15:49
Suspended with no reason
YOUR CALL HAS BEEN REROUTED TO AN AUTOMATED VOICE MESSAGE SYSTEM. YOUR ACCOUNT HAS BEEN SUSPENDED.
Vodacom is completely ***********! My contract has been cancelled since the end of August 2019 and switched to pre-paid. They still send SMS's to say I owe money, now I get the above automated message when I try to call. Customer Care is beyond pathetic, no answer, no assistance, NOTHING. What the hell is going on?
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Vodacom's replyOfficial
03 Dec 2019, 16:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Dec 2019, 16:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Dec 2019, 12:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Dec 2019, 12:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team