Suspended Vodacom Fibre account_ Inefficiency, lack of urgency. Poor service

SOLUTION ID: 1- ********** 4306 I am extremely disappointed at the poor and pathetic client service Vodacom is giving me. They have made my experience with them a very frustrating one since the day I decided to take up a fibre internet account with them.

Sometime last year around October 2017, I signed up for a Fibre installation. I was promised that the said installation will be done in about 2 weeks' time. Waited for about 4 to 5 weeks. Called the Fibre department everyday following up and no one could help. I was told about an email being sent to the insatllation Team everytime I call.

Finally the installation was done. About 2 weeks ago I wasn't able to connect to the internet.I though this was due to a technical failure which happened on a regular. I called in on Sunday the 25/02/2018 to find out what the cause was. To my surprise, it turned out that my account was suspended to non payment. I was also forwarded invoices to prove same. Upon chatting to Peter who was very helpful and gentle, I realised that the consultant who sold me the Fibre captured my banking details, Cell Number and home address incorrectly. I corrected this, gave Peter my correct baking details and asked him to reinstate the debit order. I proceeded to pay the outstanding amount immediately via FNB EFT. Forwarded my proof of payment to **********

I called the accounts department asking them to unsuspend my line. To which I was to told to wait for 2 - 5 hours. I checked the Connection the following day and it was suspended. I have been calling everyday since then begging Vodacom to unsuspend my line as I need the internet to study, I have been explaining to them that I am behind at school and I study online. But everyday when I call in, I am told email was sent requesting the unsespention I must call in the folling day.

To date I am not connected. This is really unfair because I am not the cause for this nonpayment in the first place. I am being punished for something I did not do.

I contact customer care, accounts, collections, fibre and even the Twitter support. The twitter guys only responded by saying that they requested the Fibre guys to call me. Told them have been calling them and they can't help. Then they said that I must again, I mean really????

This is really annoying and such a high level of carelessness for clients. Absolute foolishness.