VW
Val W
1 reviews | Active since Mar 2023
14 Mar 2023, 12:06
Suspended subscription
Vodacom suspended my subscription because their accounts department suddenly cannot trace debit order payments. No manner of calls to their help line, visits to their Robertson branch, or emailing bank statements has had any impact.
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Replies (2)
Vodacom's replyOfficial
14 Mar 2023, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply14 Mar 2023, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
VW
Val W's updateReviewer Update
14 Mar 2023, 20:34When is 'due course' likely to happen? Why would the next consultant manage to achieve any more than the previous consultants such as *** ?
VW
Val W's update14 Mar 2023, 20:34
Reviewer Update
When is 'due course' likely to happen? Why would the next consultant manage to achieve any more than the previous consultants such as *** ?