IP
Isebella P
1 reviews | Active since Sept 2021
17 Sept 2021, 13:48
Suspended service due to Vodacom incorrect billing
SR*** Now you’ve suspended my account due to your incorrect billing that took me a month and a half to sort out. After complaining on Hello Peter and numerous calls from my side. You’ve only resolved the matter this week and now you suspend my account due to your own fault. I need a manager/supervisor to call me. I need to cancel my contracts due to your negligence.
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Replies (3)
Vodacom's replyOfficial
17 Sept 2021, 14:37Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Sept 2021, 14:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IP
Isebella P's updateReviewer Update
17 Sept 2021, 18:1517:11Called again spoken to Inga Prusente he promised me a call back within 30min. He promised that my line will be on. He tells me it is outside working hours, well if the Vodacom staff did their work within working hours, I wouldn’t have to call after a 5 when I arrived home and not driving.
Nothing gets done, I don’t t get answers. I’m calling from my Telkom cellphone and who will reimburse me for my calls, my debit order reversal fee, my lawyer fees that I had to pay to get advice after my name is bad at ITC for your mistake and my car financing were denied due to your negligence and incompetence. No one answers me. I am fed up with Vodacom, I need a manager to call me to give me answers. Now I will have to pay for my full account this month after you suspended my service and I didn’t have service due to your mistakes. I’m still waiting for someone to call me since 10am this morning and Tsholo (ref:Tsholo-***) promised me, a call back in an hour. I told Tsholo to call me back on any of the phones within an hour because I had my Moms phone with me. I left Nelspruit at 12 and had to call again with no help due to signal issues while driving through the mountains. Leander Mahali promised me that he will sort this out….yeah right like all the Vodacom agents/employees empty promises. I need to be reimbursed for everything or I will further this matter with my legal team. I’m giving you a chance to sort this out between us like my lawyers advised me and if this does not happen I will continue with further steps. My moms phone is without service(85 years with no means to contact anyone in case of an emergency) my daughter is busy with her Grade 12 exams without internet, she is busy with her Studies for her Flight exams without internet. Her brand new I pad that she is using for her flight Navigation is without internet. I need all to be reinstated or I will be going into your stores and cancel all my services. My number is very clear on this review, call me on the number provided because an 85 year old woman will not be able to give you answers in my account.
At least Telkom reimbursed us when our line was down and not just notified us like Vodacom and you still have to pay the full fee.
Nothing gets done, I don’t t get answers. I’m calling from my Telkom cellphone and who will reimburse me for my calls, my debit order reversal fee, my lawyer fees that I had to pay to get advice after my name is bad at ITC for your mistake and my car financing were denied due to your negligence and incompetence. No one answers me. I am fed up with Vodacom, I need a manager to call me to give me answers. Now I will have to pay for my full account this month after you suspended my service and I didn’t have service due to your mistakes. I’m still waiting for someone to call me since 10am this morning and Tsholo (ref:Tsholo-***) promised me, a call back in an hour. I told Tsholo to call me back on any of the phones within an hour because I had my Moms phone with me. I left Nelspruit at 12 and had to call again with no help due to signal issues while driving through the mountains. Leander Mahali promised me that he will sort this out….yeah right like all the Vodacom agents/employees empty promises. I need to be reimbursed for everything or I will further this matter with my legal team. I’m giving you a chance to sort this out between us like my lawyers advised me and if this does not happen I will continue with further steps. My moms phone is without service(85 years with no means to contact anyone in case of an emergency) my daughter is busy with her Grade 12 exams without internet, she is busy with her Studies for her Flight exams without internet. Her brand new I pad that she is using for her flight Navigation is without internet. I need all to be reinstated or I will be going into your stores and cancel all my services. My number is very clear on this review, call me on the number provided because an 85 year old woman will not be able to give you answers in my account.
At least Telkom reimbursed us when our line was down and not just notified us like Vodacom and you still have to pay the full fee.
IP
Isebella P's update17 Sept 2021, 18:15
Reviewer Update
17:11Called again spoken to Inga Prusente he promised me a call back within 30min. He promised that my line will be on. He tells me it is outside working hours, well if the Vodacom staff did their work within working hours, I wouldn’t have to call after a 5 when I arrived home and not driving.
Nothing gets done, I don’t t get answers. I’m calling from my Telkom cellphone and who will reimburse me for my calls, my debit order reversal fee, my lawyer fees that I had to pay to get advice after my name is bad at ITC for your mistake and my car financing were denied due to your negligence and incompetence. No one answers me. I am fed up with Vodacom, I need a manager to call me to give me answers. Now I will have to pay for my full account this month after you suspended my service and I didn’t have service due to your mistakes. I’m still waiting for someone to call me since 10am this morning and Tsholo (ref:Tsholo-***) promised me, a call back in an hour. I told Tsholo to call me back on any of the phones within an hour because I had my Moms phone with me. I left Nelspruit at 12 and had to call again with no help due to signal issues while driving through the mountains. Leander Mahali promised me that he will sort this out….yeah right like all the Vodacom agents/employees empty promises. I need to be reimbursed for everything or I will further this matter with my legal team. I’m giving you a chance to sort this out between us like my lawyers advised me and if this does not happen I will continue with further steps. My moms phone is without service(85 years with no means to contact anyone in case of an emergency) my daughter is busy with her Grade 12 exams without internet, she is busy with her Studies for her Flight exams without internet. Her brand new I pad that she is using for her flight Navigation is without internet. I need all to be reinstated or I will be going into your stores and cancel all my services. My number is very clear on this review, call me on the number provided because an 85 year old woman will not be able to give you answers in my account.
At least Telkom reimbursed us when our line was down and not just notified us like Vodacom and you still have to pay the full fee.
Nothing gets done, I don’t t get answers. I’m calling from my Telkom cellphone and who will reimburse me for my calls, my debit order reversal fee, my lawyer fees that I had to pay to get advice after my name is bad at ITC for your mistake and my car financing were denied due to your negligence and incompetence. No one answers me. I am fed up with Vodacom, I need a manager to call me to give me answers. Now I will have to pay for my full account this month after you suspended my service and I didn’t have service due to your mistakes. I’m still waiting for someone to call me since 10am this morning and Tsholo (ref:Tsholo-***) promised me, a call back in an hour. I told Tsholo to call me back on any of the phones within an hour because I had my Moms phone with me. I left Nelspruit at 12 and had to call again with no help due to signal issues while driving through the mountains. Leander Mahali promised me that he will sort this out….yeah right like all the Vodacom agents/employees empty promises. I need to be reimbursed for everything or I will further this matter with my legal team. I’m giving you a chance to sort this out between us like my lawyers advised me and if this does not happen I will continue with further steps. My moms phone is without service(85 years with no means to contact anyone in case of an emergency) my daughter is busy with her Grade 12 exams without internet, she is busy with her Studies for her Flight exams without internet. Her brand new I pad that she is using for her flight Navigation is without internet. I need all to be reinstated or I will be going into your stores and cancel all my services. My number is very clear on this review, call me on the number provided because an 85 year old woman will not be able to give you answers in my account.
At least Telkom reimbursed us when our line was down and not just notified us like Vodacom and you still have to pay the full fee.
IP
Isebella P's updateReviewer Update
23 Sept 2021, 18:24My Fibre lines were unblocked but my cellphones not. I still need to find out who’s going to pay my debit order reversal fees and all my airtime from calling Vodacom because no one gets back to you, I requested a call back yesterday but up until now, no one called me. I have a Telkom cellphone but my mom and daughters phone is Vodacom that is still suspended. My number is on the complaint for anyone to call but no one calls
IP
Isebella P's update23 Sept 2021, 18:24
Reviewer Update
My Fibre lines were unblocked but my cellphones not. I still need to find out who’s going to pay my debit order reversal fees and all my airtime from calling Vodacom because no one gets back to you, I requested a call back yesterday but up until now, no one called me. I have a Telkom cellphone but my mom and daughters phone is Vodacom that is still suspended. My number is on the complaint for anyone to call but no one calls