JJ
Johan J
1 reviews | Active since Oct 2014
21 Aug 2015, 10:36
Suspended service
I did not pay my account due a sudden illness and ended up in hospital.My account has been suspended.<br> I did however managed to settle my account on 20/08/2015 @13H00 at Absa bank. Vodacom customer care told me that once the account has been settled the service will be activated after one hour. I did sent my proof of payment through to [Email Removed] and spoke to a consultant that assured me that the service will be activated on 20/08/2015 . It is now 24 hours later with no activated service.I run my own business and without my phone I can do no business.I am really very disappointed as a loyal customer for years now.<br> All I need is my service to be reinstated ASAP
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
21 Aug 2015, 10:55Hello Presol1963,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Vodacom's reply21 Aug 2015, 10:55
Official
Hello Presol1963,
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
