JJ
Johan J

1 reviews | Active since Oct 2014

21 Aug 2015, 10:36

Suspended service

I did not pay my account due a sudden illness and ended up in hospital.My account has been suspended.<br> I did however managed to settle my account on 20/08/2015 @13H00 at Absa bank. Vodacom customer care told me that once the account has been settled the service will be activated after one hour. I did sent my proof of payment through to [Email Removed] and spoke to a consultant that assured me that the service will be activated on 20/08/2015 . It is now 24 hours later with no activated service.I run my own business and without my phone I can do no business.I am really very disappointed as a loyal customer for years now.<br> All I need is my service to be reinstated ASAP

0
Replies (1)
Vodacom
Vodacom's reply21 Aug 2015, 10:55
Official
Hello Presol1963,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM