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JC
Jolene C

1 reviews | Active since Jan 2025

29 Jan 2025, 09:46

SUSPENDED NUMBER- UNHELPFUL CUSTOMERCARE

Very UNHAPPY. I got a new number a month ago***) this number has since been suspended with no warning whatsoever. I work from home and now i am losing business, every time i try to place a call it says "You have been rerouted to a recorded announcement, please be advised that your number has been suspended" -tried calling customer to find out what happened and how we can fix it and got no answers whatsoever. Its very frustrating. I can only assume that it was a duplicate number because i have received sms's that were meant for someone else , but does this give them the right to suspend my number without giving me a warning or providing me with the choice of changing numbers or something? What am i supposed to do for work now? My whole Job depends on this ....PLEASE HELP

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Replies (3)
Vodacom
Vodacom's reply29 Jan 2025, 10:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JC
Jolene C's update29 Jan 2025, 14:25
Reviewer Update
STILL NO CONTACT FROM VODACOM?? I NEED HELP URGENTLY - MY JOB DEPENDS ON THIS !!!
JC
Jolene C's update03 Feb 2025, 08:06
Reviewer Update
Went into a Vodacom Branch where we were met with hostility and accusations. We were told the SIM was blocked because it was rapported ****** . On the system the agent could see it was a duplicate SIM card but in order to unlock it for me , I have to jump through hopes to show that I wasn't a ***** that stole it . According to the agent it would take them around 2-4 weeks to unblock it .
I didn't have that time , like I said my whole job depends on receiving and making calls.

So I left and went to another network