Suspended my no! Inconceivable!

Vodacom is probably one of the biggest money mongers in South Africa. Like many others my account got handed over. Got retrenched and have had no income for over a year. Vodacom in turn takes my no off the network and stops my connection. When I contacted their collections dept to make payment arrangements I found that my initial arrears of about R1998 was now over R3000. Turns out Vodacom has stopped my connection but kept my account active and continued to add to my arrears. When I asked for an account no to pay the arrears I was told I'll have to make arrangement with Vodacom for that, but that they would also send account details to the no I was phoning from. To date, nothing! How the hell is a person who has no income, and more so within the time of covid supposed to pay arrears that keeps on increasing? Effectively moving the goalposts? I have no problem trying to find a way to pay the arrears but it's inconceivable how their is no reprieve during this time on top of that suspending my no rendering me unable to communicate with the world for any help.