1 reviews | Active since Oct 2012
Suspended my line
<p>On Sunday 4 Dec, i called to convert from contract to prepaid. The call centre confirmed this was done, but since that call i cannot make or receive calls and messages. i called again to be told my line has been suspended.</p> <p> </p> <p>I was then told to wait 24hours for this to be rectified. Yesterday i went to vodacom shop and waited over an hour while the consultant was being sent to different parts of the call centre with no resolution to the problem. Told once again to wait 24hours.</p> <p> </p> <p>I have no connectivity AT ALL on the phone, cant receive work messages, emails, banking passwords. And nobody is doing anything to fix it, just wanting to wait 24 hours and hope it goes away!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Line working again, but still getting billed for contract which was supposed to be cancelled.
Line working again, but still getting billed for contract which was supposed to be cancelled.
