Suspended line yet they didn't take the debit

<p>Last week I spoke to a consultant and told her to debit my account on the 16th, with that being a Saturday she said it will go off on Monday, the debit hasn't gone off and now my lines are suspended, I called in today and they said she noted I will be doing a cash payment I have the call recording of me telling her to debit my account, the agentire today says she can only debit my account on the 28th or I must go and do a cash payment. This is extremely inconvenient because of the lack of competence from Vodacoms staff. I am extremely annoyed.</p>