Suspended line

on the 12th august I called into the Vodacom call centre spoke to an agent by the name of Khayne (she provided a reference number), my query was to do with an sms I received about my contract being in arrears, after checking my account she confirmed no it is a system error my account is up to date, there were other customers calling in about receiving the same message, I was happy with after that call. after that call about 2 weeks I called in again as my line has been suspended, due to my arrears, this time I spoke to an agent by the name of Sibu, he confirmed a debit didn't go through on the 15th (which wasn't my debit date), I explained to him what the previous agent has informed me of he was adamant that the account is in arrears, I requested that the call recording be sent to me as I was given false information. he then said I will have to fill in a form and a affidavit will be needed before I can get that call recording, I explained to him I have worked in call centres & if someone requests a call recording it should be sent, very arrogantly he rep****: I don't know what call centres you worked for but this is our process. can someone please resolve this????