SUSPENDED LINE

HI. At this point of time, we are sick of Vodacom. Went for an upgrade because I was due an upgrade. Fair enough. This is where all the **** started. First they sell us a contract which does not even exist. Then they tell us to return the device and the watch that comes as a package because they will apparently then rework my contract to my original package because they made a mess. I trusted Vodacom because I,ve been with them for about 13 years of my life. Just about 3 weeks ago they took R900 from my account through their debit order system for nothing and the reason was that my account is in dept, which no one understands because the upgrade was cancelled and by that time the devices were returned. So now we are paying for a product that does not even belong nor exists to us because vodacom made a mess and made promises they cant keep up with. After they took our money, they suspended my current line. I cant even make calls, I am losing clients because I have no line to use. They just take, take, take money and they are not worrying about their customers. They tell you on their website "Dear valued customer". What a **** thing to say from them because I dont feel like a "Valued customer" AT ALL. It has been two weeks now since we went to Vodacom at Centurion Mall and locked even more tickets for this problem to be solved. We even spoke to the store manager and he said it will only take about 3 working days to get solved, WELL, we are two weeks later now and NOTHING has been done. I HOPE SOMEONE WILL SEE THIS MESSAGE so that we can get SOME SERVICE here.