1 reviews | Active since Mar 2017

01 Nov 2017, 16:02

Suspended line

My sister was called Vodacom offered a Phone (Tablet) the phone arrived and she was told if she was not happy she can return it in 7days. She didn't even wait for 7days and returned the phone. They debited R350 without her knowledge which she immediately reversed from her bank. Now her current line is suspended Vodacom says they owe R754.28. She is more than annoyed and wants nothing to do with Vodacom. She can't make and receive calls. Please sort this out immediately. Call on ********** 958 or ********** 399

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Nov 2017, 08:30
Official

Good day,

Feedback has been provided.

Regards,
RM

Best regards,