LT
Loret T

1 reviews | Active since Oct 2017

15 Oct 2017, 08:48

Suspended allthough account paid

I paid my account on 13 Oct. Got sms saying payment received and not neccesary to forward proog of payment. Two days later my service suspended, and call centre agent says there system does not reflect the payment anymore...

0
Replies (2)
Vodacom
Vodacom's reply15 Oct 2017, 09:40
Official

Dear Customer,

We are currently investigating this matter and will update you regarding.

Accept our sincere apology for any inconvenience caused.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Kind regards

Vodacom Consumer Websites

Vodacom
Vodacom's reply26 Oct 2017, 08:46
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team