Suspended after Vodacom did not do their job properly

<p>In May/June 2016 I purchased 10 Gb data accidentily. I called in immediately and was promised it would be reversed (***). This never happened and now my account has been suspended as it is in arrears. </p> <p> </p> <p>I phone in today and was told that the refund was not done. I was give a new reference and put through to Accounts? I was told they can unsuspend my service immediately (1- ********** 6746).</p> <p> </p> <p>The vodacom system messed me around I was disconnected 3 times. Spoke to about 7 people, just to be told that either:</p> <p>1) I must pay</p> <p>2) Wait another 24-48 hours for the new escalation to be actioned.</p> <p> </p> <p>Seriously? You fail to do your job? Expect me to pay an incorrect invoice? You suspend me and make like I must fix it? Why must I be penilised for your mistakes?</p> <p> </p> <p>Please restore my service immediately!</p>