Suspended account on current invoice every month
<p>I have had it with Vodacom Supending my account every month on a current invoice.</p> <p>The self service portal does not work and gives different information to what the consultants in the call centre gives you.</p> <p>I paid my account this month via EFT, I log in on the Myvodacom portal and I view the account so I know what amount to pay. I paid the amount they gave me on the website this month and then drew a statement where it states my account is in short of R20, According to the call centre I need to pay R418 before they reactivate my line. I Have attached the statement. I am sick of this horrible service it seems to only be a money making scheme,. I want my account reactivated as I am not i arrears! I will never recommend Vodacom to anyone, This is not the first time it happened, I stopped a debit order and started paying EFT because the take 3 debit orders in one month and then want to give you trouble when you reverse the extra payment so that the one correct debit order stays with them. </p>
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
We are currently investigating this matter and will update you regarding.
Please accept our sincere apology for any inconvenience caused.
Kind regards
Vodacom Consumer Websites
