1 reviews | Active since May 2016

07 Jun 2016, 08:03

Suspended account on current invoice every month

<p>I have had it with Vodacom Supending my account every month on a current invoice.</p> <p>The self service portal does not work and gives different information to what the consultants in the call centre gives you.</p> <p>I paid my account this month via EFT, I log in on the Myvodacom portal and I view the account so I know what amount to pay. I paid the amount they gave me on the website this month and then drew a statement where it states my account is in short of R20, According to the call centre I need to pay R418 before they reactivate my line. I Have attached the statement. I am sick of this horrible service it seems to only be a money making scheme,. I want my account reactivated as I am not i arrears! I will never recommend Vodacom to anyone, This is not the first time it happened, I stopped a debit order and started paying EFT because the take 3 debit orders in one month and then want to give you trouble when you reverse the extra payment so that the one correct debit order stays with them. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Jun 2016, 08:43
Official

We are currently investigating this matter and will update you regarding.

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites