Suspended account

Hello Peter

In august I contacted customer service to change my banking details. I managed to get a consultant after long hours of waiting and banking details were successfully changed and I received an SMS confirming that. I also changed the debit order that from the 30th to the 15th. Come the 15th of august Vodacom did not debit on the new account number that was provided. that also occurred for the month of September they did not deduct on the new account. The matter was escalated further because from there I was being contacted by the Vodacom subscriber collection center consultant, this was around September I am not sure of the date but it was before the 15th of September. I also advised the consultant to deduct the amount that was due but nothing went off from my account. Come the 15th of September they went to my old account to deduct and there was no money available and that resulted to the account being suspended. Because my account was suspended I had to pay the settling amount so that my number will be reinstated. What I am not happy about is to pay for the penalties that occurred and fees to activate my account. I was responsible enough to make sure that I notify the service provider about the new banking details but they did not make it their responsible to transfer me to the relevant department to make the changes. to my surprise when I speak to the agent yesterday she advised that its show's that my banking details were changed in September but they never make used of it.