1 reviews | Active since Mar 2017
Suspended account
<p>I phoned on Friday 17 March 2017 to let my contract go to prepaid when my contract ends on the 10th of April 2017. Later that day I was informed that my account has been suspended. I have been on the phone for hours to correct this. They keep transferring me to another department. I have been told 3 times that it has been fixed and that I just have to turn my phone off and on again. After 2 days STILL NOTHING. I also went to Vodacom Stellenbosch to get this sorted, after an hour there being on the phone STILL NOTHING. I have never in my life experience this horrible customer service in my life. How hard can it be to just fix it???? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
Please accept our sincere apology for the service received and all the inconvenience caused.
The line was reactivated on Monday. Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team
Dear Client
Please accept our sincere apology for the service received and all the inconvenience caused.
The line was reactivated on Monday. Once again, we would like to apologise for the delay in this regard.
Kind regards
Vodacom Consumer Website Team